Unlimited IT Support
No hidden fees, completely unlimited support. Our it helpdesk team are always on hand to provide support to our customers regardless of how major or minor the problem is. We provide rapid and responsive support.
24/7 Monitoring
With our security software we are able to detect any threats at the earliest possible stage, which allows our team to eliminate the threat before causing any disturbance to your business operations. We are also able to provide protection against out of hours attacks that could cause major disruptions.
SLAs
Tenacity is all about consistently providing a great customer service and ultimately finding solutions to your IT problems. SLAs are a great for peace of mind, and we're always more than happy to agree to them. 90% of our calls are answered within 1 minute.
Refined IT strategy
We carry out a full IT audit as standard when onboarding new customers. With the data from this we put together a detailed corporate IT strategy that will have your business aims at heart. Whether it be increased data security, increased efficiency or maximising profits we are able to provide an achievable action plan tailored to your business.
Broadband & Connectivity
Having dealt with slow broadband ourselves, we have a great understanding of getting the very best connection even in the most remote locations. We are able to offer fully managed broadband service for all types of connections including FTTP and 5G, as well as firewalls and VPN services.
Virtual IT Director
We understand that small to medium businesses often do not have the budget or necessity for an IT Director. Our Virtual IT Director service fills this gap as and when your business needs it, offering an on demand IT consultant service, and its included as standard!
Included as standard with our Managed IT Services
Driven by quality
Tenacity is proud to have an office based in Hathersage that allows us to provide IT Support in Derbyshire. Our strategic location allows us to offer fast and effective on site support for businesses if required. We also understand the challenges business face in the area whether it be slow broadband speeds, phone connection issues or slow support times, as we ourselves have had to deal with these issues and have built our services around eliminating these problems.
Cyber Essentials
At Tenacity we know how important it is for your staff to be answered by a real person, who can help them as soon as possible. 90 percent of inbound calls are answered within 3 minutes, and over 75 percent of all issues (tickets) are completely resolved within 4 hours.
Cyber Essentials
At Tenacity we know how important it is for your staff to be answered by a real person, who can help them as soon as possible. 90 percent of inbound calls are answered within 3 minutes, and over 75 percent of all issues (tickets) are completely resolved within 4 hours.
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You have offices in Sheffield and Derbyshire?Our main base is our Sheffield office and we are lucky enough to have a second office in Hathersage, Derbyshire. Our Sheffield office is strategically placed for us to offer fast response and onsite IT support to Sheffield businesses.
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How many IT support staff do you have?Our IT helpdesk in Sheffield has 10 full time engineers. This means that there is always someone to answer your call, and wherever you are in Sheffield or the UK one of our engineers won't be far away should an onsite visit be necessary.
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What services do you provide?We like to offer ourselves as a complete package for our customers. We offer IT support, Internet and connectivity, VOIP phone systems, cyber security and installs. We are also able to be an outsourced helpdesk, a popular option for larger corporate clients. Click here for our full services.
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Can you really help my business to grow?We believe that the importance of IT is often overlooked in businesses. A proper IT strategy will increase productivity, reduce costs and increase customer satisfaction. We see the bigger picture of IT support.
IT support Hathersage
Our Hathersage office
The Barn 3
Main Rd
Hathersage
Hope Valley
S32 1BB
Our office based in Hathersage, Derbyshire is well placed to provide onsite support for customers wherever they are in the region. Whilst the majority of our IT support can be carried out remotely, we find that our close proximity to our customers gives them peace of mind should onsite support be required.
"Tenacity IT’s technical ability, professionalism and speed of response has always been excellent and we remain a very happy client!"
Graham Royle
Chairman & CEO of GRI Group Ltd
"The service and support has been excellent down the years whether it be daily support or project work to improve the system. We trust Tenacity – you can too."
Alan Matchett
IPSL Managing Director and Owner
With us, you're in safe hands
Secure
24/7 security to protect your data using first class firewalls, VPN and cloud backups. Full encryption and dedicated support.
Reliable
With over 250,000 tickets solved, with us you will always have someone on hand to help. 90% of our calls are answered within 1 minute.
Made to scale
You need your IT to grow with your business. We are experts in helping you find IT solutions that will help your business grow.